Patient information

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Introduction

The Meridian Medical Centre is a centrally located medical centre conveniently located in the central city Dunedin, and is jointly owned by Dr Jan Cottle and the Southlink group.

Meridian Medical Centre has a strong sense of family but also caters to a large business population and travellers. The practice is ideally situated for all patients, with a large variety of shops located within the mall in which the medical centre is located. The practice offers a wide range of medical care including minor surgery, immigration medical examinations and travel medicine, health and lifestyle education, children and elderly care and woman’s health.

Enrolling with the Meridian Medical Centre

We welcome new patients who wish to enrol with our medical centre. We are able to accept new patients moving to Dunedin and additional family members of existing patients.

When you enrol at our medical centre, we are able to offer you reduced fees (which are subsidised by the Government). All visits by children under 14 years old are free at the Medical Centre.

You (and your family) can only be enrolled at one medical centre and enrolment is only available to eligible patients. Examples of people who are eligible include:

  • New Zealand citizens
  • Permanent New Zealand residents (holding a visa for at least two years)
  • Australian citizens who have been or expect to be fully resident in New Zealand for at least two years

Our friendly reception staff will ask you to fill in and sign a detailed enrolment form (required by the Ministry of Health). Please note that the Ministry of Health requires that we sight your passport or visa documents to verify your eligibility to enrol.

When you enrol at the Meridian Medical Centre, you will receive an introductory information pack – which, in addition to the information in this website, provides you with detailed information about our medical, nursing and travel/vaccination services. See our full list of services offered.

How do you get to the Medical Centre

The Meridian Medical Centre is located on the 3rd level of the Meridian Mall, at 267 George St, in the heart of Dunedin’s Central Business District. Access to the Medical Centre is easy – with bus stops on George St outside the Meridian Mall or you can park in the Meridian Mall carpark – and walk the 30-60 metres into the Medical Centre. If you come by taxi, the taxi driver will drop you off in the carpark – only 30 metres from the Medical Centre. If you need to visit a pharmacy to collect a prescription after your visit to the Medical Centre, there are three pharmacies in the Meridian Mall/Golden Centre or close by in George St. We can email through your prescription to these or any other pharmacy in Dunedin. See contact page for full details

What are the Medical Centre’s opening hours?

The Medical Centre is open from 8:30am to 5.00pm from Monday to Friday. After-hours medical care is available from the Dunedin Urgent Doctors and Accident Centre (DUDAC - located at 18 Filleul St, Dunedin) from 6pm to 10pm on weekdays and all day on weekends and public holidays. Phone calls to the Medical Centre after-hours are automatically transferred through to DUDAC.

Can I bring a support person with me

You are welcome to bring one or more support family or friends or a chaperone when you come to see the Doctor or Nurse. Sometimes, the Doctor may ask the Nurse to sit in during your appointment.

Appointments

You can make an appointment by calling the Medical Centre on phone 477 9994. We do not operate a walk in clinic. Please call and make an appointment with reception or ask to speak to a Nurse. Appointment times are normally 15 minutes. If you need a longer time with the Doctor or Nurse, please ask the receptionist for a double appointment. If you or a family member are acutely unwell (particularly young children) – ring the Medical Centre immediately. We will always fit acutely sick patients in as soon as possible.

Please phone the Medical Centre on 477 9994, in advance, if you are not able to attend an arranged appointment. This means that we can then offer that appointment time to other patients who have been waiting for a consultation. We now charge a normal consult fee for a failed appointment that we haven’t been notified about.

Telephone consults will incur the same charge as a normal consult.

Payment of accounts

Payment is expected at the time of consultation and payable by cash, eftpos, visa or mastercard. If you are having difficulties paying, please discuss this with the Receptionist or Practice manager. Many patients now pay by direct online payment, or by regular automatic payment. Please discuss this with the Receptionist or Practice Manager.

Patient Portal

Easy booking is now available to all our registered patients via ManageMyHealth.

For more info see: Health Care Online

Test results

The Doctors review all laboratory and other test results as they come back from the lab or radiology service, every day. Your Lab results will appear in your Manage My Health App once the Doctor has checked them. Otherwise a Doctor or Nurse will call you if they have any concerns regarding your results.

If we have concerns about the results of your tests, Your Doctor or one of our Practice Nurses will contact you directly to discuss the results with you.

What is HealthOne?

Please note that this practice is contributing to, and accessing healthcare information from HealthOne

HealthOne is a south island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne strictly adheres to the principles of the Privacy Act, 2020 as well as Rule 5 (Storage and Security of Health Information) set out in the Health Information Privacy Code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. Privacy auditing is used to check that only those directly involved in your care are accessing your information. To find out more about HealthOne please visit https://healthone.org.nz/. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing healthone.privacy@pegasus.org.nz